Madam Lahai, a homestay owner and OUCCI member in Sarawak, aims to achieve ISO 9001 certification to enhance her business's credibility. She posted a detailed query on the OUCCI MMS forum seeking advice on the certification process, consultants, training providers, and funding options. Her proactive use of community resources is expected to provide her with the necessary guidance and support to attain this certification, elevating her homestay's standards and international recognition.